Go55 Privacy Policy – Malaysia User Data Protection

Go55 ("we", "our platform") takes user privacy very seriously. This Privacy Policy document explains what types of information we collect, how it is used, who it may be shared with, and the steps we take to protect its security.

This policy applies to all users who access or use the go55 platform, including via the website at go55.bar, the mobile app, or any other digital channel we operate. When you register as a member or simply browse our platform, you agree to be bound by the terms stated here.

Go55 is committed to ensuring that the information you provide to us is handled responsibly, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

Go55 collects your personal information in several different situations. The following are the types of data we collect:

The personal information we collect is used for lawful and specific purposes. go55 uses your data to:

• Account management: Process registration, verify your identity, and manage your player account.
• Service delivery: Allow you to access all games, make deposits, process withdrawals, and enjoy all platform features.
• Security and fraud prevention: Detect and prevent suspicious activity, fraud, or unauthorized use of the platform.
• Legal compliance: Meet KYC (Know Your Customer), anti-money laundering (AML) compliance, and other reporting requirements prescribed by law.
• Customer support: Help you resolve issues, answer inquiries, and improve your experience on the platform.
• Communication: Send important information related to your account, policy updates, or relevant promotions (with your consent).
• Platform improvements: Analyze usage patterns to improve features, performance, and the overall user experience.

Go55 respects your privacy and does not sell your personal information to any third party for commercial purposes. However, there are limited situations where we may need to share your data:

• Third-party service providers: We work with service providers that support platform operations — such as payment processors, identity verification providers, and customer support platforms. All such providers are bound by strict confidentiality agreements.
• Authorities and regulatory bodies: Where required by law, court order, or a legitimate authority request, we may need to disclose certain information.
• Fraud prevention: In cases involving fraud or serious security threats, we may share the necessary information with relevant parties to protect other users and the integrity of the platform.

Go55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use various types of cookies for the following purposes:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform to identify areas for improvement.
• Functional Cookies: Save your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Collect aggregated information about platform usage patterns for internal analysis purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the go55 platform.

Go55 implements robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 128-bit SSL encryption for all data transmissions.
• Secure servers with multi-layered access controls.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular security training for all staff who handle data.
• Periodic security audits by independent parties.
• Established incident response procedures to address any data breaches.

Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law. Financial and KYC records may be kept for longer periods in line with Malaysian legal compliance requirements.

As a go55 user and data subject under applicable data protection laws, you have the following rights regarding your personal information:

To exercise any of the rights above, please contact the go55 support team via live chat or email at [email protected]. We will endeavour to process your request within 30 business days.

The go55 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. go55 encourages parents and guardians to monitor their children's online activity.

Go55 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes will be communicated to users via:

• A clear notice on the go55 platform homepage.
• Notification email to all registered users.
• Update the "Last Updated" date at the top of this document.

Your continued use of the go55 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we encourage you to contact us through the following channels:

Effective date of this Privacy Policy: 2026. We are committed to responding to all privacy inquiries seriously and within a reasonable timeframe.